The Metrics System
Making It Real
Chapter 4: The Metrics System
"What gets measured gets managed. What gets measured poorly gets gamed. These metrics exist to expose truth, not to produce charts for board presentations."
You have adopted the Eight Truths. Your teams are running experiments. You have replaced some approvals with frameworks. Now the board wants to know whether the transformation is working. The CEO asks for a dashboard. The CFO wants numbers. And you need a way to know whether you are making progress or merely moving deck chairs.
This chapter provides a complete metrics system mapped to every truth, every protocol step, and every mental model from the preceding chapters. It includes three tiers of review, anti-patterns to avoid, and an implementation roadmap.