Section 4: Mental Model Metrics

Making It Real

Section 4: Mental Model Metrics

Mental Model Primary Metric Supporting Metrics Owner Cadence
Platform vs. Product Test Ratio of platform to team-specific capabilities Onboarding time; Platform internal NPS Platform Lead Quarterly
Experiment Budget Test Median cost per validated learning Experiment success rate; Time to first invalidating result Experimentation Lead Monthly
Symbiosis Audit % of AI workflows with human-in-the-loop design review passed Human override availability; Employee sentiment Product / Ethics Per release
Velocity Diagnostic Waiting states removed per month Lead time reduction per removal; Self-service rate increase Platform / Engineering Monthly
Ethics Red Team Red team exercises per quarter Issues found and fixed before release; External harm reports Security / Ethics Quarterly