Section 4: Mental Model Metrics
Making It Real
Section 4: Mental Model Metrics
| Mental Model | Primary Metric | Supporting Metrics | Owner | Cadence |
|---|---|---|---|---|
| Platform vs. Product Test | Ratio of platform to team-specific capabilities | Onboarding time; Platform internal NPS | Platform Lead | Quarterly |
| Experiment Budget Test | Median cost per validated learning | Experiment success rate; Time to first invalidating result | Experimentation Lead | Monthly |
| Symbiosis Audit | % of AI workflows with human-in-the-loop design review passed | Human override availability; Employee sentiment | Product / Ethics | Per release |
| Velocity Diagnostic | Waiting states removed per month | Lead time reduction per removal; Self-service rate increase | Platform / Engineering | Monthly |
| Ethics Red Team | Red team exercises per quarter | Issues found and fixed before release; External harm reports | Security / Ethics | Quarterly |