Measurement: Are Your Metrics Working?

Measurement: Are Your Metrics Working?

• Can you produce the Tier 1 dashboard in under 5 minutes? If not, your instrumentation is incomplete.
• Do your metrics ever surprise you? If not, you are measuring what you already know.
• Has any metric caused gaming? If yes, refine or remove it.
• Do teams act on metrics without being told? If yes, your metrics are part of the culture.